Good to know
Frequently asked questions
Quick answers about how we make, what we use, and how your order arrives.
Ordering & shipping
Is everything really handmade?
Yes. One artisan, one piece at a time, in our Noida studio. No two pieces are exactly alike.
How fast will it arrive?
3–5 business days within India, 7–12 business days worldwide. Allow a little extra during festival season (late August to mid-October).
What does shipping cost?
₹99 standard across India. $29 express worldwide, duties and taxes included (DDP) — no surprise fees at the door.
Do you ship outside India?
Yes, to 40+ countries. Worldwide orders are billed in US dollars and shipped DDP, so you pay nothing extra on delivery.
Can I order by email?
Absolutely. Email us the piece, your idol's size, and your address, and we will set up the rest and send a secure payment link.
Materials & care
Is the zari real?
Yes — real zari, not foil or plastic, finished by hand.
What are the pieces made of?
Chanderi silk and other traditional fabrics. Each product page lists its exact materials.
How should I store a poshak?
Keep it dry, folded or hung in a breathable bag, and away from direct sunlight to protect the zari and dyes.
Returns
Can I return a piece?
If it arrives damaged or we send the wrong item, contact us within 7 days and we will replace or refund it. Because each piece is one of a kind, we cannot accept returns on items that show signs of wear.
Ready when you are